on October 27, 2023 | By The InteliChart Team
In the first installment of this series, we examined how patching together disparate patient engagement solutions to satisfy the demands of the modern patient-consumer can mistakenly create a ‘Frankensystem’ that results in disjointed, frustrating experiences for patients and staff. Our second installment followed two fictious patients through their care journey – one who used a Frankensystem and a second that used a patient engagement ‘Masterpiece,’ a cohesive platform of solutions designed to work together from the beginning. We learned how technology can have a profound impact on the patient experience and patients’ decision-making about returning to a provider for care. This final installment in the series will take a closer look at the toll Frankensystems take on the staff that must use them. To that end, we’ll be following the experiences of two healthcare professionals: Franchesca and Mariana. Franchesca’s office uses a Frankensystem while Mariana’s office uses a Masterpiece.
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on October 20, 2023 | By The InteliChart Team
In the first installment of our Frankensystem series, we introduced how integrating mismatched, disparate patient engagement solutions results in what is known today as the 'Frankensystem.' Although often created unintentionally and with the best intentions to deliver an optimized healthcare experience, Frankensystems are notorious for wreaking havoc on patient engagement. In the second installment in this series, we’ll take a closer look at how Frankensystems impede the patient experience and compare it to that of a patient engagement ‘Masterpiece’—a platform of solutions purpose-built to work cohesively together from the get-go.
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on October 12, 2023 | By The InteliChart Team
In 1818, Mary Shelley's groundbreaking novel "Frankenstein" was published, detailing the calamitous outcome of one man's pursuit to generate life by assembling disparate body parts. Today, this iconic tale serves as a metaphor for organizations integrating mismatched, disparate patient engagement solutions, giving birth to a "Frankensystem."
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on August 1, 2023 | By The InteliChart Team
Nobody likes a no-show, and healthcare practices are no exception. Missed appointments can be a real headache across the board, creating obstacles that prevent practices from growing and providers from offering an exceptional care experience for each patient.
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on June 22, 2023 | By The InteliChart Team
Originally posted in May, 2020 under the title, Benefits of Patient Portals and 5 Key Features. Updated June, 2023. Each year, an increasing number of healthcare providers recognize the benefits that come with patient portal adoption. A recent survey found that 72 percent of patients had access to a patient portal, up 64 percent from just a few years ago in 2016—and that momentum isn't likely to slow down anytime soon.
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on June 6, 2023 | By Wendy Bartlett
The shift from a volume to a value-based care model has completely transformed the healthcare industry. Value-based care reimbursement is based on quality and clinical outcomes, as opposed to the number of services provided.
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on June 2, 2023 | By The InteliChart Team
Originally posted November 2022, updated June 2023. Patient self-scheduling is becoming more of the norm in healthcare, with more and more healthcare providers embracing it for their practices. According to a recent survey, 8 in 10 healthcare consumers said setting up appointments online would make scheduling much easier. And 79% said they want to use patient scheduling software tools to book and manage their healthcare appointments online.
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on November 17, 2022 | By The InteliChart Team
Patient-provider communication is a critical component of the modern healthcare experience. There are numerous benefits to effective communication between patients and healthcare providers, from improving satisfaction and loyalty to increasing healthy clinical outcomes and engagement.
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on November 15, 2022 | By The InteliChart Team
Community health centers (CHCs) served more than 30 million people in the U.S. in 2021, offering quality, accessible, and affordable care for the nation’s most vulnerable patients. Many CHC patients are impacted by one or more of the social determinants of health (SDOH), which have a significant impact on health outcomes and behaviors.
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on November 3, 2022 | By The InteliChart Team
One-size-fits-all healthcare experiences are becoming a thing of the past. The rise of healthcare consumerism has completely transformed the way providers care for patients, revealing the importance of tailoring engagement to each individual.
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