Patient Engagement Blog

InteliChart's patient engagement blog for the latest news, info & tips on how to improve patient outcomes and keep your practice profitable.

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patient satisfaction

Why Improving Patient Satisfaction is More Than a CAHPS Score

on February 27, 2024 | By The InteliChart Team

In the landscape of healthcare quality assessment, traditional metrics like CAHPS survey scores have long been the gold standard for evaluating patient satisfaction. However, relying solely on these standardized surveys may overlook crucial aspects of a positive patient experience, leading to an incomplete understanding of satisfaction levels.

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Boost Your Flu Vaccination Rates

Using Automated Campaigns to Boost Your Flu Vaccination Rates

on December 5, 2023 | By The InteliChart Team

According to the Director of the National Institute of Allergy and Infectious Diseases, flu progression in the Southern Hemisphere is a good predictor of our flu season in the United States. This year, flu season spiked early in Australia, which may indicate we’re in for a wave of cases soon. For healthcare leaders, this means mobilizing resources swiftly to curb the impact. As healthcare professionals, you have a pivotal role in safeguarding your patients' health, and one crucial way to do this is by increasing flu vaccination rates. In this blog, we'll explore a dual approach to achieving this goal: quick, straightforward strategies that require minimal preparation, and technology-enhanced methods that harness the power of innovation for even better results.

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Using Patient Engagement Technology to Maximize CHC Funding

on December 4, 2023 | By The InteliChart Team

Community health centers (CHCs) provide accessible, affordable healthcare to more than 30 million people in the U.S. These clinics are crucial for providing community-based healthcare, helping to improve population health, advance health equity, and increase patient access to both primary and preventative care. Since annual federal funding is a lifeline for these centers, it is imperative they make the best use of every penny. To that end, now is the time to explore innovative avenues to enhance center operations and streamline labor to deliver optimum care.

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The Unfortunate Tale of Frankensystems and Staff Burnout

on October 27, 2023 | By The InteliChart Team

In the first installment of this series, we examined how patching together disparate patient engagement solutions to satisfy the demands of the modern patient-consumer can mistakenly create a ‘Frankensystem’ that results in disjointed, frustrating experiences for patients and staff. Our second installment followed two fictious patients through their care journey – one who used a Frankensystem and a second that used a patient engagement ‘Masterpiece,’ a cohesive platform of solutions designed to work together from the beginning. We learned how technology can have a profound impact on the patient experience and patients’ decision-making about returning to a provider for care. This final installment in the series will take a closer look at the toll Frankensystems take on the staff that must use them. To that end, we’ll be following the experiences of two healthcare professionals: Franchesca and Mariana. Franchesca’s office uses a Frankensystem while Mariana’s office uses a Masterpiece.

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How Frankensystems Impede Positive Patient Experiences

on October 20, 2023 | By The InteliChart Team

In the first installment of our Frankensystem series, we introduced how integrating mismatched, disparate patient engagement solutions results in what is known today as the 'Frankensystem.' Although often created unintentionally and with the best intentions to deliver an optimized healthcare experience, Frankensystems are notorious for wreaking havoc on patient engagement. In the second installment in this series, we’ll take a closer look at how Frankensystems impede the patient experience and compare it to that of a patient engagement ‘Masterpiece’—a platform of solutions purpose-built to work cohesively together from the get-go.

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Avoiding the Patient Engagement ‘Frankensystem’

on October 12, 2023 | By The InteliChart Team

In 1818, Mary Shelley's groundbreaking novel "Frankenstein" was published, detailing the calamitous outcome of one man's pursuit to generate life by assembling disparate body parts. Today, this iconic tale serves as a metaphor for organizations integrating mismatched, disparate patient engagement solutions, giving birth to a "Frankensystem."

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patients self scheduling

Why the Healthcare Industry Loves Patient Self Scheduling

on July 7, 2023 | By The InteliChart Team

This post was first published April 2022 & updated June 2023 Healthcare consumers have options when it comes to choosing a provider, and they're not afraid to switch to another practice if their expectations are not met. In fact, about 7 in 10 (69 percent) consumers said they would switch healthcare providers for a better experience. As such, more and more healthcare practices are offering patient self-scheduling tools to provide modern healthcare consumers and patients with the convenience and flexibility they are looking for—and discovering operational efficiencies in the process. Learn about patient self-scheduling and why it's essential in healthcare today.

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7 Benefits of a Digital Patient Intake Process

on June 28, 2023 | By The InteliChart Team

The patient intake process can be quite cumbersome and can cause headaches for your already-strained ancillary medical staff and patients. Paper forms are slow, prone to error, and simply outdated. These days, it seems like nearly everything is going digital—why shouldn’t your patient intake process follow suit? Plus, amid the COVID-19 pandemic, the last thing your patients want to do is sit in a waiting room filling out paperwork with a pen and clipboard that could be covered in germs. Fortunately, digitizing your patient intake process can help mitigate many of these challenges while offering several additional benefits for patients, practices, and providers. Let’s talk about why it's time to digitize your patient intake process.

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happy family using patient portal features

A Guide to the Top 10 Patient Portal Features

on June 22, 2023 | By The InteliChart Team

Originally posted in May, 2020 under the title, Benefits of Patient Portals and 5 Key Features. Updated June, 2023. Each year, an increasing number of healthcare providers recognize the benefits that come with patient portal adoption. A recent survey found that 72 percent of patients had access to a patient portal, up 64 percent from just a few years ago in 2016—and that momentum isn't likely to slow down anytime soon.

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