Family sitting on the couch together while speaking to a loved one
Family Portal

Manage the health of loved ones from a distance

When family members can’t be there for their loved ones in senior living or long-term care facilities, Family Portal is the next best way to stay connected. Families have 24/7 access to remote health monitoring information such as residents' meal consumption, activities, and functional status. Facility staff can manage family health inquiries through secure messaging and provide a convenient way to pay statements online. 

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grandfather showing phone to family

Family involvement is crucial for improving the quality of care for residents who are in long-term care, skilled nursing, and rehabilitation facilities. Family Portal enables family members and caregivers to stay informed about the health and well-being of their loved ones from a distance.

Key benefits of InteliChart's Family Portal

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Secure messaging for families and staff

Nothing is worse than the ongoing phone tag between your care team and a resident’s family members. Convenient, secure, HIPAA-compliant messaging ends frustrating, inefficient phone calls for family members and your staff. 

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Automated outreach to families

Reduce staff workloads and stay connected to your residents’ family members by automating your organization’s communications via text, email, and IVR phone calls with our Family Notify solution. 

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Boost your online reputation

Use Family Portal to differentiate your organization and demonstrate your commitment to the well-being of your residents and their families, which can translate to favorable online ratings. Adding our Family Survey solution to your engagement toolbox helps you gain valuable insights into how families feel about the care you’re giving their loved one.  

grandfather showing phone to family

Family involvement is crucial for improving the quality of care for residents who are in long-term care, skilled nursing, and rehabilitation facilities. Family Portal enables family members and caregivers to stay informed about the health and well-being of their loved ones from a distance.

Features include:

Platform-Family Portal EDIT
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Remote health monitoring tools

Family Portal offers a seamless, convenient way for family members to monitor their loved one’s functional and cognitive status, medication adherence, care plan details, and meal consumption—no matter how far away they are.
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Message board for multiple caregivers

With Family Portal, multiple caregivers can have access to information about their loved one. A message board gives everyone on the account a place to exchange concerns, observations, and progress updates related to their family member.
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Activity and appointment monitoring

Family members and caregivers can easily keep up with the latest information on activity sign-ups and participation, as well as upcoming doctor appointments.
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Medication administration

Track what medications are administered and when, plus dosages and refusals.
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Simple payment processing

Our secure, easy-to-use system allows family members to view and pay facility invoices.
grandfather showing phone to family

Family involvement is crucial for improving the quality of care for residents who are in long-term care, skilled nursing, and rehabilitation facilities. Family Portal enables family members and caregivers to stay informed about the health and well-being of their loved ones from a distance.

Additional patient engagement solutions from InteliChart

Healthy Outcomes Patient Portal Patient Schedule Patient Intake Patient Notify Family Portal Patient Survey Patient Activate Patient eHealth

Patient Portal

Give patients instant access to their entire clinical record via an intuitive and well-designed healthcare hub. Patient Portal seamlessly integrates with our other engagement solutions, creating a convenient and cohesive experience for patients. 

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Patient Schedule

Enable patients to quickly schedule appointments after searching for and selecting a provider online, without logging into an account or downloading an app. Meanwhile, avoid unwanted overbookings and scheduling mishaps via our two-way integration with your EHR. 

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Patient Intake

Give patients the convenience to check in for their visit from their home, the parking lot, or your waiting room. Providers will enjoy streamlined patient processing workflows by digitizing and automating the entire intake process. 

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Patient Notify

Automate appointment reminders, confirmations, and organizational announcements via call, text, email or within the Patient Portal. Maximize staff efficiency and increase practices revenues by eliminating manual patient communication workflows.

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Family Portal

Empower families to manage the health of a loved one who is in long-term care, skilled nursing, and rehabilitation facilities. Family Portal offers the same easy-to-use and modern portal experience as our Patient Portal.  

Patient Survey

Automatically measure patient satisfaction and capture patient-reported outcomes with completely customizable surveys. Send surveys to target populations and create automated events based on survey responses. 

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Patient Activate

Say goodbye to manual and inefficient population health initiatives and motivate your patients to become active participants in their own health. Automate meaningful engagement between visits using simple yet powerful tools that enable you precisely identify patients to manage, monitor, and intervene with.

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Patient eVisit

Provide a fully integrated virtual care experience that emulates a digital version of your physical practice. With options for 1:1 or group visits, providers and staff will appreciate not having to leave their current systems or workflows, while patients will love the convenience and simplicity of our telehealth solution.

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