Patient Engagement

A single solution for all your patient engagement needs

In recent years, patient engagement has been gaining ground as a core competency in healthcare, but InteliChart was ahead of the curve. We've been at the forefront of patient engagement since 2010.

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Solve your toughest patient engagement challenges

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Deliver care experiences that align with your patients' expectations

Modern healthcare consumers expect seamless, user-friendly experiences from their providers, both in-person and digital. However, many patient engagement solutions on the market lack the advanced, must-have features that are essential for meeting consumer expectations—which can lead to missed opportunities, increased patient churn, and, ultimately, poor health outcomes.

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Foster stronger engagement with a unified, patient-centric platform

Forget about using multiple subpar engagement solutions that don’t talk to each other and fall short of patient and practice expectations. Unified, patient-centric engagement platforms like Healthy Outcomes that integrate seamlessly with leading EHRs empower healthcare practices to engage patients more effectively and efficiently while also offering the care experience they’re looking for.

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Focus on healthy outcomes while simplifying engagement workflows

Increasing patient engagement doesn’t need to mean increasing your workload, staff, or time spent. Healthy Outcomes automates many of the manual workflows that are often time-intensive and error-prone—not to mention ineffective. With simplified practice workflows, your staff members can spend less time on redundant tasks and more on exceptional patient care.

Patient engagement, reimagined—brought to you by experts.

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Why InteliChart for patient engagement?


With InteliChart, you don't need to leverage multiple vendors for your patient engagement initiatives. We offer a powerful suite of solutions to satisfy all your engagement needs. Our products were purposefully built to work seamlessly together, creating a cohesive experience for your patients while eliminating the headaches associated with disparate engagement solutions for your staff. 

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Our patient engagement solutions integrate with over 40 of the industry's leading EHRs, including Epic, Cerner, MEDITECH, NextGen, athenahealth, and more. We're continually adding new EHR partners to our repertoire, ensuring our patient engagement solutions are accessible to an array healthcare providers. 

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A single, easy-to-implement API connection is all you’ll need to access our full suite of patient engagement solutions. We'll be there for you every step of the way—from initial implementation to rollout with your patients and beyond—to ensure you're getting the most out of your investment. 

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The Healthy Outcomes platform features eight powerful engagement solutions that span the entire patient journey, from pre-visit paperwork to post-visit summaries and follow-ups. With touchpoints before, during, and after the office visit, healthcare practices can offer an enhanced patient experience that meets the needs of today's patients, generates loyalty, and improves health outcomes.


Mastering patient engagement goes beyond simply offering technology to your patients. It requires a predictable, intuitive, and cohesive experience that empowers patients to become active participants in their own care. The Healthy Outcomes platform does just that, streamlining all your engagement touchpoints within a modern and well-designed patient portal. 


Although our patient engagement solutions were designed to work in unison, they can work independently of one another, too. Depending on your organization’s goals and plans for future growth, you can offer your patients one, some, or all of our engagement solutions.

Patient engagement, reimagined—brought to you by experts.

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Patient Engagement FAQ

What is patient engagement?

Patient engagement is the process of actively involving patients in their healthcare journey to improve outcomes and satisfaction. It encompasses different strategies and technologies all aimed at empowering patients to take an active role in managing their health and interacting with their healthcare providers.  

Patient engagement tools can include patient portals, remote monitoring devices, medication and appointment reminders, consumer education, telehealth, payment reminders, discharge instructions, satisfaction surveys, and more!  Essentially, they are tools that allow participants to be actively involved in decision-making regarding their care.  

Patient engagement ultimately aims to enhance the patient experience, promote better health outcomes, and foster collaborative relationships between patients and healthcare professionals. 

Why is patient engagement important?

Patient engagement is important because it leads to active patients who seek preventative care, adhere to treatment plans for chronic conditions, and make healthier lifestyle choicesall leading to better quality of life. As reimbursement models move to value-based care (VBC) from fee-for-service, attaining health goals will become increasingly important to the bottom line of healthcare organizations. 

How does patient engagement improve health outcomes?

Patient engagement is not just a concept but an approach to healthcare delivery, where empowered patients play an active role in achieving optimal health outcomes.  

 Here's how patient engagement solutions drive tangible improvements: 

  • Empowerment through access: Providing patients with access to their health records and educational resources facilitates informed decision-making and fosters a deeper understanding of their conditions.
  • Enhanced treatment adherence: Engaged patients are more likely to take adhere to prescribed treatment plans, medication regimens, and lifestyle modifications, resulting in better disease management and improved health outcomes over time. 

  • Streamlined communication with providers: Patient engagement platforms can offer seamless communication between patients and healthcare providers.  Streamlined communication encourages patients to get the care they need, while keeping providers in the loop about health outcomes and patient satisfaction. 

  • Utilized preventive care: By promoting regular check-ups, screenings, and preventive measures, patient engagement supports early detection and intervention, preventing the progression of diseases and reducing healthcare costs. 

  • More effective chronic disease management: Through remote monitoring tools and personalized care plans, engagement empowers patients with chronic conditions to actively monitor their health metrics, manage symptoms, and make informed decisions, leading to an improved quality of life. 
How do you increase patient engagement?

Healthcare providers can boost patient engagement with several different technology solutions:   

  • Patient portals: Patient portals can offer many features such as access to medical records, secure messaging with providers, educational resources, and appointment scheduling. By encouraging patients to use the portal, practices can offer convenience, access to information 24/7, and improved communication which streamlines administrative workflows and leads to better overall patient satisfaction. 

  • Telehealth services: Telehealth appointments provide patients with convenient access to providers from anywhere, which can encourage patients to seek timely care and encourage follow-up visits. A fully integrated telehealth system can mimic the workflows of in-office visits, helping patients feel comfortable while allowing your practice to operate more efficiently.  

  • Automated reminders: Implementing automated appointment reminders through emails, text messages, or phone calls can reduce no-show rates and keep patients engaged in their care plan. Reminders can include appointment details, instructions for preparation (e.g., fasting before a lab test), and links to relevant resources. 

  • Digital surveys: Regularly soliciting feedback from patients helps your organization understand their needs, preferences, and satisfaction levels. Some surveys can capture patient health metrics, making them an ideal tool for population health initiatives. 

  • Personalized communication: Communication tailored to individual patient preferences, such as text, email, or phone call, makes patients more receptive to your message and demonstrates that you understand and care about their unique circumstances. 
How do patient portals improve patient engagement?

Patient portals significantly enhance patient engagement by providing a centralized platform for individuals to access their health information and interact with their healthcare providers. Here's how patient portals improve patient engagement: 

  • Access to health records: Patient portals offer patients convenient access to their medical records, including test results, medication lists, and treatment plans. This empowers patients to stay informed about their health status and actively participate in decision-making regarding their care. 

  • Secure messaging: Portals that offer secure communication between patients and healthcare providers foster ongoing engagement and collaboration, leading to better health outcomes.   

  • Appointment scheduling: Many patient portals allow patients to schedule appointments online, which provides a way for patients to book appointments anytime, even when an office is closed.  

  • Educational resources: Patient portals often include educational resources on various health topics, supplying information patients need to make informed decisions about their health and treatment options.  

  • Lab results: Providing lab results via a patient portal reduces inbound calls about tests, which enhances operational efficiency. The best patient portals allow providers to control when results are released to ensure sensitive or complex results are communicated in a suitable and timely manner. 

  • Prescription refills: When patient prescriptions are available in a portal, there is value for patients and providers. Patients get a consolidated view of their current and past medications, including dosage and frequency, which helps with medication adherence and management. Requesting prescription refills through the portal increases convenience and efficiency, and can potentially reduce gaps in medication usage due to lapsed prescriptions. For providers it creates a streamlined refill authorization process, saving significant time compared to traditional phone or in-person refill requests. 

  • Billing and online payments: Many patients want the ability to access their billing in a patient portal because it offers a clear and comprehensive view of charges, payments, and outstanding balances which can help avoid confusion. For providers it can facilitate quicker receipt of funds, effectively reducing days in accounts receivable.   

Patient engagement, reimagined—brought to you by experts.

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