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The Unfortunate Tale of Frankensystems and Staff Burnout

on October 27, 2023 | By The InteliChart Team

In the first installment of this series, we examined how patching together disparate patient engagement solutions to satisfy the demands of the modern patient-consumer can mistakenly create a ‘Frankensystem’ that results in disjointed, frustrating experiences for patients and staff. Our second installment followed two fictious patients through their care journey – one who used a Frankensystem and a second that used a patient engagement ‘Masterpiece,’ a cohesive platform of solutions designed to work together from the beginning. We learned how technology can have a profound impact on the patient experience and patients’ decision-making about returning to a provider for care. This final installment in the series will take a closer look at the toll Frankensystems take on the staff that must use them. To that end, we’ll be following the experiences of two healthcare professionals: Franchesca and Mariana. Franchesca’s office uses a Frankensystem while Mariana’s office uses a Masterpiece.

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How Frankensystems Impede Positive Patient Experiences

on October 20, 2023 | By The InteliChart Team

In the first installment of our Frankensystem series, we introduced how integrating mismatched, disparate patient engagement solutions results in what is known today as the 'Frankensystem.' Although often created unintentionally and with the best intentions to deliver an optimized healthcare experience, Frankensystems are notorious for wreaking havoc on patient engagement. In the second installment in this series, we’ll take a closer look at how Frankensystems impede the patient experience and compare it to that of a patient engagement ‘Masterpiece’—a platform of solutions purpose-built to work cohesively together from the get-go.

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Avoiding the Patient Engagement ‘Frankensystem’

on October 12, 2023 | By The InteliChart Team

In 1818, Mary Shelley's groundbreaking novel "Frankenstein" was published, detailing the calamitous outcome of one man's pursuit to generate life by assembling disparate body parts. Today, this iconic tale serves as a metaphor for organizations integrating mismatched, disparate patient engagement solutions, giving birth to a "Frankensystem."

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patients self scheduling

Why the Healthcare Industry Loves Patient Self Scheduling

on July 7, 2023 | By The InteliChart Team

This post was first published April 2022 & updated June 2023 Healthcare consumers have options when it comes to choosing a provider, and they're not afraid to switch to another practice if their expectations are not met. In fact, about 7 in 10 (69 percent) consumers said they would switch healthcare providers for a better experience. As such, more and more healthcare practices are offering patient self-scheduling tools to provide modern healthcare consumers and patients with the convenience and flexibility they are looking for—and discovering operational efficiencies in the process. Learn about patient self-scheduling and why it's essential in healthcare today.

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7 Benefits of a Digital Patient Intake Process

on June 28, 2023 | By The InteliChart Team

The patient intake process can be quite cumbersome and can cause headaches for your already-strained ancillary medical staff and patients. Paper forms are slow, prone to error, and simply outdated. These days, it seems like nearly everything is going digital—why shouldn’t your patient intake process follow suit? Plus, amid the COVID-19 pandemic, the last thing your patients want to do is sit in a waiting room filling out paperwork with a pen and clipboard that could be covered in germs. Fortunately, digitizing your patient intake process can help mitigate many of these challenges while offering several additional benefits for patients, practices, and providers. Let’s talk about why it's time to digitize your patient intake process.

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happy family using patient portal features

A Guide to the Top 10 Patient Portal Features

on June 22, 2023 | By The InteliChart Team

Originally posted in May, 2020 under the title, Benefits of Patient Portals and 5 Key Features. Updated June, 2023. Each year, an increasing number of healthcare providers recognize the benefits that come with patient portal adoption. A recent survey found that 72 percent of patients had access to a patient portal, up 64 percent from just a few years ago in 2016—and that momentum isn't likely to slow down anytime soon.

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Patient Appointment Scheduling Improves Engagement and Outcomes

Patient Appointment Scheduling Improves Engagement & Outcomes

on June 2, 2023 | By The InteliChart Team

Originally posted November 2022, updated June 2023. Patient self-scheduling is becoming more of the norm in healthcare, with more and more healthcare providers embracing it for their practices. According to a recent survey, 8 in 10 healthcare consumers said setting up appointments online would make scheduling much easier. And 79% said they want to use patient scheduling software tools to book and manage their healthcare appointments online.

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Woman doing video call with doctor

5 Trends for Telehealth in 2023 and Beyond

on November 21, 2022 | By The InteliChart Team

Telehealth has gained significant momentum in recent years. The COVID-19 pandemic served as a catalyst for virtual care, causing a significant uptick in adoption. Usage skyrocketed throughout 2020 and well into 2021, with more and more patients exploring telehealth as an alternative to in-person care.

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