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News & Press

Read the latest news and press from the leading patient engagement software company, InteliChart.

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Humanized AI: No Longer Optional for Digital Patient Engagement

on February 4, 2026 | By Gary Hamilton

The opportunity ahead is significant. Humanized AI can close the gaps that lead to disengagement, improve outcomes through proactive communication, and give providers the bandwidth to focus where they’re needed most. Artificial Intelligence (AI) is entering a pivotal moment in healthcare. What began as a tool to assist providers with clinical documentation via ambient listening, is now evolving into something far more impactful: a way to engage patients, improve outcomes, and extend the reach of care teams.

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Why AI Fails in Fragmented Systems: A 2026 Guide for Healthcare Leaders

on January 28, 2026 | By Gary Hamilton

Healthcare organizations have spent the past decade layering on digital tools in the name of patient engagement. What began with portals and messaging systems has expanded to include scheduling, digital forms, reminders, and payments. But in many practices, these solutions were implemented one by one, often from different vendors and with little thought for how they work together. The result is a disconnected patient experience and an operational burden for staff.

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Patient Engagement Technology Only Works if Patients Use It

on June 30, 2025 | By The InteliChart Team

Most providers have invested in patient engagement technology—whether it’s a portal, digital intake, or mobile appointment reminders. But many are still waiting to see those tools deliver on their full promise. Adoption remains one of the biggest gaps in patient engagement today. Too often, technology is implemented, but patients either don’t know if it exists, don’t understand how to use it, or try it once and never come back. That leaves providers with underutilized tools, missed opportunities for proactive care, and frustrated staff still managing tasks that should be automated.

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How Patient Engagement Can Boost CHC Funding

on June 11, 2025 | By Gary Hamilton

Community health centers (CHCs) serve a vital role in the American healthcare system, delivering essential care to more than 30 million people in underserved communities. As mission-driven organizations, CHCs care for patients regardless of their ability to pay – reaching Medicaid recipients, uninsured individuals, and those in the Children’s Health Insurance Program (CHIP). But the very factors that make their work so important – poverty, language barriers, housing insecurity, and limited transportation – also make it harder to engage patients outside of the exam room.

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PointClickCare Features InteliChart as Its Sponsor Spotlight

on May 8, 2025 | By The InteliChart Team

Will Cantrell, Director of Product Research & Analytics and Craig Allen, Executive Vice President, discuss how InteliChart’s Family Portal strengthens connections between care teams and families. With real-time health updates, secure group and broadcast messaging, and convenient bill pay, the Family Portal is modernizing family engagement in long-term care.

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