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InteliSense continuously learns from patient behavior, preferences, and engagement history. It monitors actions across the portal, messages, forms, and phone calls to identify what matters most in the moment and guide each patient's next step.
When a need is identified, InteliSense activates the right agent to help. Even as tasks are passed between agents, patients continue interacting with the same friendly and consistent voice, creating an experience that feels seamless and natural.
Every message feels relevant and personal because it is. InteliSense engages patients based on their preferences, clinical needs, and where they are in their care journey. Outreach feels like it was sent by someone who knows the patient, understands their history, and is helping them stay on track.
Once a patient engages, InteliSense ensures the interaction ends in a completed task. Whether its rescheduling a visit, collecting a payment, confirming consents, or delivering education, workflows are executed automatically in the background without extra clicks or follow-up from your staff.
InteliForceSuite of Agents for Practice Efficiency
Supports your administrative staff by reducing manual work and streamlining daily patient operations.
InteliCareSuite of Agents for
Clinical Precision
Supports your clinical staff by automating patient care tasks and streamlining quality initiatives.
InteliMatePersonal Health
Concierge for Patients
Supports patients through every step of their care journey directly through the Patient Portal or mobile app.
Automate scheduling, check-in, and payments to keep your front office running smoothly, no matter how busy the day gets.
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Makes scheduling effortless:
Spots gaps in care and initiates outreach before staff even notice
Sends reminders or follow-ups until patients confirm an appointment
Maximizes response rates by engaging patients based on their preferences and history
Ensures every detail is handled before the patient arrives:
Nudges patients to complete missing forms, insurance updates, or payments
Tracks progress and re-engages if something isn’t done on time
Provides real-time support for any intake-related questions
Works behind the scenes to ensure patients pay on time:
Confirms coverage and co-pay estimates before the visit
Detects insurance issues early and works directly with the patient to resolve them before check-in
Proactively sends reminders and helps patients pay on the spot
Close care gaps, manage follow-up, and streamline documentation so clinical teams can focus on where they're needed most.
Guides patients through what to do before and after their appointments, so nothing gets missed:
Sends pre-visit instructions like fasting, medication pauses, or arrival timing based on appointment type
Follows up immediately after discharge to reinforce care plans and ensure next steps are clear
Answers common questions in real time to reduce confusion and keep patients on track
Identifies patients who are overdue for screenings, labs, or follow-ups
Sends timely outreach based on quality programs like HEDIS or MIPS
Offers education and scheduling options to make taking action on care plans easy
Handles routine clinical follow-ups:
Routes only escalations or out-of-scope requests to staff, reducing inbox and call volume.
Support patients through every step of their care with a deeply personalized, always-available agent, directly within the Patient Portal or mobile app.
A 24/7 personal companion that works within the Patient Portal and mobile app to guide, inform, and assist patients at every step of their care journey:
Offers real-time support for paying bills, completing forms, understanding labs, following care plans, and more
Shares trends and insights from the patient’s chart to support long-term health awareness
