on February 4, 2026 | By Gary Hamilton
The opportunity ahead is significant. Humanized AI can close the gaps that lead to disengagement, improve outcomes through proactive communication, and give providers the bandwidth to focus where they’re needed most. Artificial Intelligence (AI) is entering a pivotal moment in healthcare. What began as a tool to assist providers with clinical documentation via ambient listening, is now evolving into something far more impactful: a way to engage patients, improve outcomes, and extend the reach of care teams.
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on January 28, 2026 | By Gary Hamilton
Healthcare organizations have spent the past decade layering on digital tools in the name of patient engagement. What began with portals and messaging systems has expanded to include scheduling, digital forms, reminders, and payments. But in many practices, these solutions were implemented one by one, often from different vendors and with little thought for how they work together. The result is a disconnected patient experience and an operational burden for staff.
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on July 21, 2025 | By Gary Hamilton
Providers can improve pediatric care by boosting engagement with parents and caregivers throughout the care process to promote education and increase awareness.
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on June 16, 2025 | By Gary Hamilton
While patients are becoming increasingly comfortable with engagement technology, it is important that practices be inclusive of different generational levels of ability when deploying their suite of tools.
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on June 11, 2025 | By Gary Hamilton
Community health centers (CHCs) serve a vital role in the American healthcare system, delivering essential care to more than 30 million people in underserved communities. As mission-driven organizations, CHCs care for patients regardless of their ability to pay – reaching Medicaid recipients, uninsured individuals, and those in the Children’s Health Insurance Program (CHIP). But the very factors that make their work so important – poverty, language barriers, housing insecurity, and limited transportation – also make it harder to engage patients outside of the exam room.
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on March 3, 2025 | By Gary Hamilton
The operational benefits of automated eligibility and payment workflows are clear, but its impact on people — both patients and staff — may be even more profound. Insurance eligibility and benefit verification has long been a cornerstone of healthcare operations. Yet for many providers, the traditional manual process remains a source of inefficiency and frustration. Time-consuming, error-prone, and administratively taxing, manual verification often hampers practices’ ability to collect accurate payments upfront — a critical step in creating financial stability and improving the patient experience.
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on February 26, 2025 | By Gary Hamilton
The healthcare industry is under mounting pressure. The challenges that defined 2024—rising costs, administrative burdens, labor shortages, and evolving patient expectations—show no signs of easing. Practices that want to thrive must prepare to address these challenges head-on, leveraging innovation and patient-centered strategies to stay competitive.
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on December 12, 2024 | By Gary Hamilton
The relationship between senior living communities and residents’ families relies on active participation from both sides. Families must trust that the provider will care for their loved ones and keep them updated on any changes or issues. In turn, providers require the support and cooperation of families to provide quality care and ensure residents’ safety and well-being.
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on October 29, 2024 | By Gary Hamilton
Some patient populations are harder to engage than others. No one understands this better than Community Health Centers (CHCs), who tirelessly serve marginalized communities often overlooked by traditional healthcare systems.
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on August 5, 2024 | By Gary Hamilton
In all the upheaval and uncertainty around healthcare – consolidations, regulations, budget crises, workforce shortages – it can be easy to overlook the person at the center of it all: the patient.
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