Posts about Healthcare Consumerism

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patient satisfaction

Why Improving Patient Satisfaction is More Than a CAHPS Score

on February 27, 2024 | By The InteliChart Team

In the landscape of healthcare quality assessment, traditional metrics like CAHPS survey scores have long been the gold standard for evaluating patient satisfaction. However, relying solely on these standardized surveys may overlook crucial aspects of a positive patient experience, leading to an incomplete understanding of satisfaction levels.

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The Unfortunate Tale of Frankensystems and Staff Burnout

on October 27, 2023 | By The InteliChart Team

In the first installment of this series, we examined how patching together disparate patient engagement solutions to satisfy the demands of the modern patient-consumer can mistakenly create a ‘Frankensystem’ that results in disjointed, frustrating experiences for patients and staff. Our second installment followed two fictious patients through their care journey – one who used a Frankensystem and a second that used a patient engagement ‘Masterpiece,’ a cohesive platform of solutions designed to work together from the beginning. We learned how technology can have a profound impact on the patient experience and patients’ decision-making about returning to a provider for care. This final installment in the series will take a closer look at the toll Frankensystems take on the staff that must use them. To that end, we’ll be following the experiences of two healthcare professionals: Franchesca and Mariana. Franchesca’s office uses a Frankensystem while Mariana’s office uses a Masterpiece.

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How Frankensystems Impede Positive Patient Experiences

on October 20, 2023 | By The InteliChart Team

In the first installment of our Frankensystem series, we introduced how integrating mismatched, disparate patient engagement solutions results in what is known today as the 'Frankensystem.' Although often created unintentionally and with the best intentions to deliver an optimized healthcare experience, Frankensystems are notorious for wreaking havoc on patient engagement. In the second installment in this series, we’ll take a closer look at how Frankensystems impede the patient experience and compare it to that of a patient engagement ‘Masterpiece’—a platform of solutions purpose-built to work cohesively together from the get-go.

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Avoiding the Patient Engagement ‘Frankensystem’

on October 12, 2023 | By The InteliChart Team

In 1818, Mary Shelley's groundbreaking novel "Frankenstein" was published, detailing the calamitous outcome of one man's pursuit to generate life by assembling disparate body parts. Today, this iconic tale serves as a metaphor for organizations integrating mismatched, disparate patient engagement solutions, giving birth to a "Frankensystem."

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This Month’s Healthcare IT News: Healthcare Consumerism

on September 22, 2020 | By Wendy Bartlett

In recent years, we’ve seen the steady rise of healthcare consumerism, or the enabling of patients to become more involved in their care decisions. The emergence of new healthcare IT tools and ever-evolving care landscape have transformed the industry, empowering consumers to step up and take their health into their own hands.

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4 Tips for Managing the Patient Journey Remotely

on September 10, 2020 | By Wendy Bartlett

COVID-19 has changed nearly everything about our daily lives, from the way we shop and socialize to how we approach healthcare. For providers and their practices, the global health crisis has rapidly accelerated the need for remote patient care tactics. The question is, what can healthcare practices do to engage patients and keep them up to date during such unprecedented times?

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Healthcare Consumerism in Your Patient Experience

on December 17, 2018 | By Wendy Bartlett

Healthcare consumerism continues to emerge as patients take more personal responsibility for managing their health and covering their medical costs. The National Center for Health Statistics estimates that nearly 40 percent of healthcare consumers are on high-deductible plans, which means patients are taking more money out of their own pockets to pay for medical expenses.

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