Posts about Patient Portal

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Why AI Fails in Fragmented Systems: A 2026 Guide for Healthcare Leaders

on January 28, 2026 | By Gary Hamilton

Healthcare organizations have spent the past decade layering on digital tools in the name of patient engagement. What began with portals and messaging systems has expanded to include scheduling, digital forms, reminders, and payments. But in many practices, these solutions were implemented one by one, often from different vendors and with little thought for how they work together. The result is a disconnected patient experience and an operational burden for staff.

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Building a Resilient and Efficient Healthcare Practice

on February 26, 2025 | By Gary Hamilton

The healthcare industry is under mounting pressure. The challenges that defined 2024—rising costs, administrative burdens, labor shortages, and evolving patient expectations—show no signs of easing. Practices that want to thrive must prepare to address these challenges head-on, leveraging innovation and patient-centered strategies to stay competitive.

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How Improved Communication with Families Helps Senior Living Communities

on December 12, 2024 | By Gary Hamilton

The relationship between senior living communities and residents’ families relies on active participation from both sides. Families must trust that the provider will care for their loved ones and keep them updated on any changes or issues. In turn, providers require the support and cooperation of families to provide quality care and ensure residents’ safety and well-being.

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