Posts about Patient Experience

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The Unfortunate Tale of Frankensystems and Staff Burnout

on October 27, 2023 | By The InteliChart Team

In the first installment of this series, we examined how patching together disparate patient engagement solutions to satisfy the demands of the modern patient-consumer can mistakenly create a ‘Frankensystem’ that results in disjointed, frustrating experiences for patients and staff. Our second installment followed two fictious patients through their care journey – one who used a Frankensystem and a second that used a patient engagement ‘Masterpiece,’ a cohesive platform of solutions designed to work together from the beginning. We learned how technology can have a profound impact on the patient experience and patients’ decision-making about returning to a provider for care. This final installment in the series will take a closer look at the toll Frankensystems take on the staff that must use them. To that end, we’ll be following the experiences of two healthcare professionals: Franchesca and Mariana. Franchesca’s office uses a Frankensystem while Mariana’s office uses a Masterpiece.

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How Frankensystems Impede Positive Patient Experiences

on October 20, 2023 | By The InteliChart Team

In the first installment of our Frankensystem series, we introduced how integrating mismatched, disparate patient engagement solutions results in what is known today as the 'Frankensystem.' Although often created unintentionally and with the best intentions to deliver an optimized healthcare experience, Frankensystems are notorious for wreaking havoc on patient engagement. In the second installment in this series, we’ll take a closer look at how Frankensystems impede the patient experience and compare it to that of a patient engagement ‘Masterpiece’—a platform of solutions purpose-built to work cohesively together from the get-go.

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Avoiding the Patient Engagement ‘Frankensystem’

on October 12, 2023 | By The InteliChart Team

In 1818, Mary Shelley's groundbreaking novel "Frankenstein" was published, detailing the calamitous outcome of one man's pursuit to generate life by assembling disparate body parts. Today, this iconic tale serves as a metaphor for organizations integrating mismatched, disparate patient engagement solutions, giving birth to a "Frankensystem."

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Overcome These 3 Barriers and Improve Patient Access to Healthcare

Overcome These 3 Barriers and Improve Patient Access to Healthcare

on October 12, 2021 | By The InteliChart Team

Patient access to healthcare is a significant industry-wide area of concern that many stakeholders are committed to improving. When patients cannot access providers, it’s impossible for them to receive the care they need and deserve. The rise of retail health clinics is slowly improving patient access to healthcare, and it’s simultaneously creating competition for traditional practices because these clinics offer more flexible hours and cost transparency.

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