8 Ways Our Patient Engagement Platform Improves the Patient Experience

November 2, 2021 | By The InteliChart Team

patient engagement platform

Patient engagement is so much more than just a buzzword; it’s a must for healthcare practices today. Engaging patients in the evolving healthcare space requires practices to constantly look for more effective ways to better meet consumer expectations.

However, practices need to invest in the right patient engagement technology, designed with both their needs and patients’ needs in mind. Enter InteliChart’s Healthy Outcomes platform. Healthy Outcomes offers an engagement touchpoint throughout each stage of the patient journey: pre-visit, visit, and post-visit.

Learn how InteliChart’s patient engagement platform improves the patient experience:

1. Bringing All Engagement Activity Together in One Digital Hub

Today’s healthcare patients and consumers both want and expect a modern digital experience from their providers. Nearly all healthcare practices offer some form of a patient portal to bring all engagement activity together in one easily accessible place.

How Patient Portal Helps

Patient Portal does just that: It offers patients and consumers one convenient location—think a “digital hub” for patient engagement—where they can access everything from online appointment scheduling to forms, lab results, post-visit summaries, flexible financial options, and more.

2. Offering Patients a Convenient Way to Schedule Appointments

Patients want the ability to schedule their own appointments online, when and where it’s convenient for them. In addition to giving patients what they want, appointment self-scheduling also reduces phone calls and improves workflow efficiency for staff. 

How Patient Schedule Helps

Patient Schedule is a customized scheduling solution for healthcare consumers, allowing them to make real-time appointments on their own time. With 24/7 scheduling at their fingertips, consumers are empowered to book appointments from a preferred device, improving satisfaction while also helping maximize provider schedules. 

3. Providing Patients with Easy, Personalized Appointment Reminders

Convenience and communication are both top priorities for patients today—so why not offer a convenient way for them to communicate with care providers and practice staff? Along with giving consumers what they’re looking for, appointment reminders reduce patient no-shows and manual work for staff members.

How Patient Notify Helps

Patient Notify provides a way for practice staff to automate appointment reminders and confirmations and deliver them to patients based on their preferred contact method. This way, patients are always up-to-date (and less likely to miss their appointments), and practice staff can focus on other tasks rather than manually calling to remind patients about an upcoming visit. 

4. Digitizing Registration and Intake Paperwork to Improve Efficiency

Paper forms are slow and prone to errors—not to mention simply outdated. Digitizing the patient intake process benefits both patients and practice staff: Healthcare consumers appreciate the ability to fill out forms digitally and in advance of their appointment, while staff revel in the newfound efficiency and practice management improvements.

How Patient Intake Helps

Patient Intake empowers healthcare practices to digitize and automate registration and intake processes for a more streamlined patient experience. Not only do patients gain the ability to complete any form electronically from the comfort of their own home, but practices also benefit from a streamlined patient process. (Plus, patients and practice staff will both certainly appreciate less time spent in the waiting room!)

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5. Helping Families Stay Up-to-Date on Loved Ones’ Health from a Distance

Family support is essential when it comes to improving quality of life and maintaining quality of care for residents in long-term care and assisted living facilities. Today’s consumers are looking to providers for ways to overcome long-distance challenges and gain insight and peace of mind. Thanks to modern technology, that’s now possible.

How Family Portal Helps

Family Portal supports remote family involvement, offering a convenient and easily accessible way for family members and caregivers to keep current on the health and well-being of their loved ones. With Family Portal, family members can monitor their loved one’s health status, medication administration, care plan details, upcoming activities, and more—no matter where they’re located.

6. Managing the Health of Various Patient Populations Between Visits

Patient and population health management are top priorities in healthcare. However, a patient-focused approach to population health requires the right tools to effectively guide patients between visits and influence their behavioral changes.

How Patient Activate Helps

Patient Activate offers practices the ability to automate patient management, whether that involves a very specific group of patients or several large populations. This approach allows staff to deliver meaningful engagement based on precise factors, encouraging healthy behavior without doing any heavy lifting to manage patients between visits.

7. Collecting Valuable Feedback and Insights with Patient Surveys

Collecting feedback is the best way to determine how patients are feeling between visits—not to mention how they feel about their provider. Post-visit patient surveys can be used to gather valuable feedback on the patient experience, improving engagement and health outcomes at the same time.

How Patient Survey Helps

Patient Survey allows practices to automate surveys following patient visits based on specific criteria, such as diagnosis, procedure, functional status, level of pain, lab values, medication adherence, and more. Between- and post-visit evaluations help providers collect patient-reported outcomes and assess patient satisfaction. Patients will appreciate the opportunity to share their feedback, while practice staff and providers can improve reputation management and deploy interventions as necessary.

8. Improving Patient Access with Modern Virtual Care Experiences

Telehealth gained rapid momentum throughout the course of 2020, with more and more consumers looking to access care in a virtual setting. Practices had to adapt quickly, finding ways to embrace and deliver virtual care amid the COVID-19 pandemic. 

How Patient eHealth Helps

Patient eHealth is a fully integrated, all-in-one telehealth solution that provides a safe, convenient way for patients and providers to connect without barriers. This not only enables the cost-effective digital care that’s now becoming a mainstay, but it also expands access to care for patients in often underserved rural areas.

How to Improve the Patient Experience with Healthy Outcomes

Each of InteliChart’s solutions simplifies practice workflows, which has the benefits of improving efficiency, reducing care management stress, and delivering positive outcomes for patients and staff. These features help practice staff free up time and energy to provide better care experiences—and achieve healthier patient outcomes as a result.

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