Case Study:

Highland Clinic Builds a New Patient Communication System Overnight in the Early Days of COVID-19

When COVID-19 hit, Highland Clinic needed a streamlined process for sending out mass communication to help patients understand how to identify COVID-19 symptoms, access instructions for visiting the office, and inform them about telehealth appointments. 

Up to that point, patients were struggling to sign-in to their telehealth appointments because they would either lose the links that were manually sent to them or enter the URL incorrectly. As the pandemic forced virtually all in-office appointments online, Highland Clinic knew it needed a better solution to provide the quality care that patients deserved.

Discover how Highland was able to use InteliChart’s Patient Notify to aid patients during the peak of COVID-19 and fully automate its telehealth sign-up process in just a few days, when it would have taken weeks with its previous reminder tool. 

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