AI agents that take the pressure off your front desk

InteliSense helps automate routine patient interactions, so your team can stay focused on higher-value work while patients get what they need faster.

InteliSense is InteliChart’s AI-powered extension of the award-winning Healthy Outcomes patient engagement platform, built to make routine front-desk workflows more seamless for both patients and staff.

Because InteliSense is embedded directly into Healthy Outcomes, patients can move between self-service tasks like scheduling, forms, and messaging and InteliSense-powered interactions without starting over. The same context carries through from one touchpoint to the next, creating a more connected experience for patients and less cleanup work for staff.

Here are a few of the ways InteliSense can help reduce front-desk strain:

✅ Recover missed follow-up opportunities by bringing due and overdue patients back onto the schedule

✅ Capture inbound scheduling requests in the moment, including after hours

✅ Deflect common patient questions from your phone lines and message inbox with fast, consistent answers

✅ Keep  patients moving from one task to the next without starting over, reducing gaps and front-desk interruptions

✅ Book appointments directly on your calendar to reduce manual follow-up and extra staff work

Each agent comes pre-trained, supports natural conversations in 20+ languages, and is backed by healthcare-grade security, including HIPAA, HITRUST, and SOC 2 compliance.

Request a demo to see how InteliSense fits into your workflows, or keep scrolling to explore each agent in more detail.

Meet the Agents Behind a Smoother Front Desk

Recall Agent

What it does
Drives higher recall conversions with AI-powered outreach ​

Core capabilities

✔️ Identify patients who are due or overdue for specific visit types like annual physicals, follow-ups and preventative screenings.

✔️ Proactively engages patients to book follow-up appointments via text message.

✔️ Shows open appointment times based on your scheduling rules.

✔️ Converses with patients as a staff member would and all appointments are booked through text conversation.

Best fit for
Teams focused on closing care gaps and keeping schedules full.

SEE ME IN ACTION!
Scheduling Agent

What it does​
Handles all patient scheduling from start to finish.

Core capabilities

✔️ Answers inbound calls and texts 24/7, so patients can schedule anytime.

✔️ Manages all appointment types, including new patients, follow-ups, reschedules, and cancellations​.

✔️ Answers every patient instantly while managing unlimited concurrent calls

✔️ Follows your rules for patient type, visit type, procedure, and provider

✔️ Converses naturally in over 20 languages

Best fit for
Teams that want scheduling to be easier on staff and available after hours.

SEE ME IN ACTION!
FAQ Agent

What it does
Provides instant, accurate responses to common patient questions.

Core capabilities

✔️ Responds to patient questions instantly, so they never wait on hold or get transferred.​

✔️ Gives consistent, accurate information that follows your practice policies.​

✔️ Guides patients to the right next step with clear prompts

Best fit for
Teams looking to reduce hold time and keep the front desk focused on the in-office experience.

SEE ME IN ACTION!
Bundle Agent

What it does
Combines multiple InteliSense agents so patients can get help via a single conversation.​

Core capabilities

✔️ Shifts between tasks in the same conversation, so patients don’t notice a handoff.​

✔️ Personalizes each interaction based on patient history, preferences, and what they’ve already done.​

✔️ Keeps the tone and guidance consistent, even when the task changes.

Best fit for
Teams that want broader AI support without piecing together tools from multiple vendors.​